Warranty
All items are lifetime warrantied for manufacturing defects.

Easy Returns
Items in their original condition and packaging are able to be returned within 20 days from receipt for a refund less a 15% re-stocking fee.  All items that come back other than in their original condition and original packaging or later than the 20 day return period will be refunded less a 50% re-packaging, correction and/or stock balance charge. The packaging of the item, must not be torn, cut, written on or bent out of shape. The product must not have any sign of wear. Sale items, special order items and components (such as chain or stones, etc.) are not returnable. In the event that an item is shipped incorrectly or defective, it will be replaced/repaired at no charge (if a refund is requested for it, then the restocking charge will apply.) If the defective piece is sent back within 10 days, it is in it's original packaging, it has not been worn and we have more in stock, then it will be replaced. Any other instance will be repaired. Returns which result in customer retention of less than the minimum will incur a 50% restocking fee. We do not refund freight. If a package is returned without instructions it will be treated as a refund. We strongly recommend insuring any return and packing them well as we can not take responsibility, if we do not receive the return or if it comes in damaged. 

Just include a copy of the invoice and write a note on it of what you would like done and ship the package insured to:

Rhinestone Jewelry Corporation
2028 McDonald Avenue
Brooklyn, NY 11223

Claims
Any claim for shortage must be made within 5 days of receipt of the shipment. The box must be kept for carrier inspection. Discarding the box will waive rights to a claim.

Any claim for shipping refund on a late delivery must be made within 5 days of the delivery.

Any claim for error in style must be made within 5 days of the delivery.

Any claim for non-receipt of a package must be made within 30 days of the order being placed.

Cancellations and Refused Orders
Cancellations, refused orders (not accepted by the purchaser from the delivery service) and undeliverable orders (incorrect address) on any product already shipped will be treated as a return and incur the re-stocking fees. Refused orders will also be responsible for shipping costs. Orders over $500, custom orders (orders for products in any other way than they are stocked) are not cancelable.

Order Changes
We are not able to change orders once they are placed.  Sometimes, in an emergency case, we can do it; but it is never guaranteed.  Due to our consolidated shipping, multiple pickups throughout the day and dependence on proper ordering, we can only guarantee to try to change the order (in an emergency instance.)

Payment Methods
We take Visa, Mastercard, American Express, Discover,  Visa debit and MC debit cards as well. If the credit card declines, we will send an email and retry the charge daily until cancelled. Please check your email for any messages and make sure to respond.

Minimum Style quantities
Each style has a minimum order quantity specific to that style only.  It does not accept mixing with other styles.  The ordering system will only allow entries for that quantity or higher.

Minimum Orders
USA minimum order:  $100.00 USD
Export Order Minimums: $250.00 USD

Shipping Address
For new customers (customers purchasing less than 90 days,) we can only ship to the address where the credit card bill comes to. In some circumstances, an alternate address can be added to the credit where we may be able to verify this with the credit card company, but we would need to be notified by this at the time of placing the order. If 2 addresses are filled into the shipping address during checkout (for example a PO Box and a street address,) we will correct it to the one which the credit card company verifies.

Shipping

We ship to US, UK, Ireland, Netherlands, Scotland, Germany, France, Canada, Japan, Australia, New Zealand and 175 other countries. Now shipping to every country in the world!

If the product is in stock, it will ship within 1 business day. If it is not, then it may take a few days before shipping. Once the product is available, we can ship the method that you choose. For example, choosing "overnight" as a option, will have the product shipped that business day overnight. However, if the item(s) are not in stock, then, it will ship overnight once they are in stock. If the shipping method that you choose is not available for your address, we will change the shipping method to the closest type that which is available for your address. UPS address correction and address change charges are the responsibility of the customer and will be charged accordingly.

UPS does not deliver on the weekends and many national holidays and also does not count those days as transit days. We can not take responsibility for any transit delay of orders once they are picked up by the carrier.

UPS USA transit time map 

***For International shipments, only the shipping costs are noted. Customs, duty and other import related charges if collected in your country would be the responsibility of the purchaser.  If an international shipment is refused and the carrier demands duties to be paid, we will pay them and it will be charged to the customer in addition to a service/billing fee. If the courier service attempts delivery unsuccessfully, where the courier begins return to sender procedure then all costs will be the responsibility of the customer and if the product is received by us, then only the product value less it's appropriate restocking fee and less any extra costs incurred to our company (such as freight, duties and duty related fees) will be refunded.

****Any claims must be made within 3 days of receipt****

Order Methods
Orders are only accepted on the website.

For your comfort, our website checkout system is on a 128 bit encryption Secure Server and guaranteed secure. This means that the information is encrypted and cannot be read by anyone other than ourselves. You can see that the pages are secure because the address in the address bar changes from being http:// to https://. You will also see a padlock symbol or key in the bottom bar of your browser.  In addition, our system is tested daily for any vulnerabilities.

Additional Security and Fraud Protection
Security checks: As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and from time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can also assure you that all information is shredded as soon as we have confirmed the details required. We hope you appreciate that this is undertaken in the interests of fraud prevention, and is a necessary precaution.

Currency conversion
The prices quoted on the website are in US dollars.  The transactions are completed in US dollars and converted by your bank so that you can pay your country's equivalent. 

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Copyright
All Web design, text, graphics and underlying source code, software and all other material on this website are copyright Rhinestone Jewelry Corporation ALL RIGHTS RESERVED.  Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Rhinestone.com or using this Web site as a shopping resource. Permission is also granted to use these pictures on another website only to sell products purchased from Rhinestone Jewelry Corporation. Any other use of materials on this Web site...including reproduction for purposes other than those above, modification, distribution, or republication  without the prior written permission of Rhinestone.com is strictly prohibited.

Terms and conditions of sale
No contract will subsist between you and rhinestone.com (Rhinestone Jewelry Corporation) for the sale by it to you of any product unless and until Rhinestone.com accepts your order by receiving full payment and verifying your identity and address. For the avoidance of doubt, any such contract will be deemed to have been concluded in New York.  Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of New York, and you and Rhinestone.com irrevocably submit to the non-exclusive jurisdiction of the New York Courts.

Disclaimer
To the fullest extent permitted at law, Rhinestone.com is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Rhinestone.com does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.  Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Rhinestone.com nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

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Privacy Statement for www.rhinestone.com

 Rhinestone Jewelry Corporation has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.rhinestonejewelry.com.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Information submitted with orders is used to determine legitamacy of an order and at times a PCI compliant 3rd party may be used to verify authenticity of an order to prevent fraud. The 3rd party has no rights to use the information for anything other than deternmining legitamacy of an order.

Our online surveys ask visitors for contact information (like their email address). We use contact data from our surveys to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Security This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All Information is kept on private servers which are not accessible by outside parties.



Choice/Opt-Out Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

You can send email to info at rhinestonejewelry dot com

Correct/Update This site gives users the following options for changing and modifying information previously provided.

email: info at rhinestonejewelry dot com

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please contact us.