Question 1

Can I visit your store?

Accepted Answer

Thank you for your interest in our wholesale company! While we don't have a physical store, we are thrilled to provide you with an exceptional online shopping experience. Our website serves as a comprehensive showroom where you can effortlessly explore our extensive product range and place orders from the convenience of your office or home. We are dedicated to delivering high-quality products directly to you, ensuring that your experience with us is seamless and satisfying. Our online catalog is designed to provide you with all the necessary information and features to make informed purchasing decisions. We invite you to browse our online catalog today and discover the convenience of shopping with us. Should you have any questions or require assistance during your shopping journey, our friendly customer support team is here to help. Thank you for considering our wholesale services and we look forward to serving your needs!

Question 2

Can I use your pictures?

Accepted Answer

Thank you for your interest in our website and the materials it contains. We would like to inform you that all aspects of our website, including web design, text, graphics, underlying source code, software, and other material, are protected by copyright with ALL RIGHTS RESERVED. We understand that you may have a specific request to use our pictures, and we appreciate your consideration. As stated in our copyright policy, we do grant permission for individuals to electronically copy and print portions of our website for the sole purpose of placing an order with our company or utilizing our website as a shopping resource. Additionally, we do allow the use of our pictures on another website, but solely for the purpose of selling products that have been purchased from our company. However, any other use of the materials on our website, including reproduction for purposes other than those mentioned above, modification, distribution, or republication, requires our prior written permission. It is important to note that unauthorized use of our materials is strictly prohibited. We value the protection of our intellectual property and kindly request that you respect our copyright policy. If you have any further questions or would like to discuss your specific usage request, then please feel free to contact us, and we will be happy to assist you further.

Question 3

Do you have a catalog?

Accepted Answer

Thank you for your interest in our products and the possibility of receiving a catalog. Currently, we primarily operate through our website, offering a convenient and interactive platform for browsing and purchasing our items. While we do not have a printed catalog available at this time, we appreciate your suggestion and understand the value of having a physical resource. We are actively considering the option of producing a catalog in the future to complement our online presence. To stay updated on any future developments, including the potential release of a catalog, we encourage you to join our mailing list. By signing up for our mailing list, you will receive periodic updates, promotions, and announcements about our products and company news. In the event that a catalog becomes available, our mailing list subscribers will be among the first to be informed. To subscribe to our mailing list, please navigate to the bottom of this page where you will find a link to our mailing list or newsletter signup. Simply enter your information there, and you will be added to our mailing list, ensuring that you stay informed about any exciting updates, including the possible release of a catalog. We appreciate your interest in our offerings and your desire for a catalog. Your support is valuable to us, and we look forward to providing you with the best possible experience through our website and any future catalog that may become available. Should you have any further questions or require assistance, please do not hesitate to contact us.

Question 4

Feedback and Suggestions

Accepted Answer

We would love to hear from you on how to improve our product line and business.  Please feel free to send us a message below: Submit Feedback or Suggestions

Question 5

How do I talk to someone?

Accepted Answer

Please visit this page with our address, phone numbers and contact form: Contact Us

Question 6

Se habla Español ?

Accepted Answer

Lo sentimos, pero solo hablamos inglés.

Question 7

What are your business hours?

Accepted Answer

Our business hours are: Monday - Thursday 9am - 5pm EST Friday 9am - 3pm EST We are closed on weekends and holidays (although orders are sometimes picked on those days. Our shipping closes 2 hours earlier than our closing times.

Question 8

What are your terms and conditions?

Accepted Answer

Please visit this page to see our most up to date Terms and Conditions

Question 9

What is your telephone number?

Accepted Answer

Please feel free to call us at the +1.718.336.6788 for any reason.

Question 10

Do I need to own a business to buy from you?

Accepted Answer

We are a wholesale company and are setup to deal with wholesale customers.  Other types of organizations and people can buy, but there are minimums that are required to be met.

Question 11

Do I need to register in order to buy?

Accepted Answer

No registration is necessary.  You can simply place an order on the website.  However, there are benefits to registering, such as seeing account history, getting special orders and rewards.

Question 12

Do you give discounts to charities?

Accepted Answer

We greatly appreciate your interest in supporting charitable causes. While we do not provide discounts to charities, we are committed to making a positive impact through our business practices. Each year, a portion of our profits is dedicated to charitable donations, allowing us to contribute to various causes. By shopping with us, you indirectly contribute to these charitable efforts. Your support enables us to continue our commitment to giving back and making a difference in the world. We are grateful for your understanding and partnership in our mission to create a positive social impact.

Question 13

Are there any additional discounts available?

Accepted Answer

We appreciate your interest in potential discounts on our products. Our website displays our wholesale prices, which are already set to offer value for our customers. However, we do offer a special discount for larger orders. Orders totaling $2,500.00 or more per order are eligible for a 3% discount, providing you with even more savings on your bulk purchases. Furthermore, if you are a registered customer who has opted in to receive emails, you will have the added advantage of being notified about exclusive opportunities for further discounts and other benefits from time to time.  You will also be notified of new additions to our collection.  We strive to provide our valued customers with the best possible prices and occasional opportunities for additional savings. Thank you for considering our products, and we look forward to assisting you with your wholesale needs. Should you have any further inquiries or require more information, please do not hesitate to contact us.

Question 14

Do you send out samples?

Accepted Answer

Sorry, we do not send out samples.  You can order minimal quantities on the website.

Question 15

Which currencies do you accept?

Accepted Answer

All of our prices are in USD (US Dollars) unless otherwise noted.  If you are in another country, then your credit card company will convert to your local currency for you.  If you need to find out the exchange rate, please check a local newspaper or bank.

Question 16

Which forms of payment do you accept?

Accepted Answer

We currently accept: Visa Mastercard American Express Discover Diner's Club Shop Pay Apple Pay Google Pay Meta Pay

Question 17

Can I order by telephone?

Accepted Answer

Due to credit card restrictions, we are only able to accept orders placed on the website.

Question 18

Do you collect sales tax?  What if I have a tax id resale number?

Accepted Answer

Inside the USA: The current laws in the USA, allow us to provide tax-free ordering in most states except for NY and a few others.   If we are shipping your order within NY, we will need to collect sales tax.  If you are in NY and have a resale # or tax exempt #, then you can register and account and then mail in a resale form which we can approve and add to the account.    Outside the USA: We do not collect taxes on International.  International customers will pay tax and tax related charges when the order enters their country.  Please check with your local government.

Question 19

What is the minimum order?

Accepted Answer

Minimum order: USA customers: $100.00 USD. International customers: $250.00 USD. Re-orders can be as little as $25.00.

Question 20

Where is my order and how do I track it?

Accepted Answer

Shipping confirmations are usually emailed the same day that the order is placed unless it is a weekend or holiday.  If you did not receive the shipping confirmation, then please check your junk or spam folder.  Inside that email you will see the tracking number with a link to check the whereabouts of your package. If you still need help, then please contact us and we will be happy to help!

Question 21

How much is shipping and how long does it take?

Accepted Answer

How much are shipping costs and delivery time? We can ship to any address in the world. Most shipping services do not deliver on the weekends and many national holidays and also does not count those days as transit days. We don't take responsibility for any delivery delay of orders once they are picked up by the carrier.  Delivery times are only estimated and usual delivery times.  Remote areas may take longer than estimated times. Pricing and time estimates can be seen in the "Shipping" section on this page: Terms and Conditions (and shipping)

Question 22

If I place an order now, when will it ship?

Accepted Answer

We try to ship orders placed Monday thru Thursday by 3:00 pm EST the same day and orders placed on Friday by 1:00 pm EST.  Orders placed during on holidays or the weekend are queued to ship on the first working weekday when we re-open.  Orders are filled in the order that they are placed.  It is important to include an accessible phone number on the order.  This can speed the processing in an unexpected instance should we need to contact you regarding the order.

Question 23

I need my order delivered tomorrow

Accepted Answer

We have Express shipping in the USA which is not guaranteed overnight. Shipping and delivery time varies by delivery service, your location, the day of the week ordered, holidays and weekends and other unforeseen factors. If you must have the product the next day, then we suggest calling and placing the order with someone over the phone during business hours. There is a Next Day delivery service that we have access to for phone orders, please note that it is more expensive than Express..

Question 24

Do you drop ship?

Accepted Answer

We can drop ship an order that meets the minimum quantities and minimum order amount.  It is important to put the correct credit card name and address into the "Bill to" section. In some cases, additional information may be needed since we are not shipping to the credit card owner.

Question 25

I have never ordered online before. Is this website secure?

Accepted Answer

We understand that online security is a significant concern when making purchases on the internet. Our website is designed with safety in mind. We prioritize the security of your personal information and employ stringent measures to ensure a secure browsing and purchasing experience. Our entire website utilizes a TLS1.2 encryption secure server, providing a high level of protection for your data. This encryption technology ensures that any information you enter on our website is encrypted and cannot be accessed by anyone other than ourselves. It is the same level of encryption used by the US Government on their official websites. To easily identify a secure connection, you will notice that the website address changes from "http://" to "https://". This indicates that your connection is encrypted and secure. Additionally, you may see a padlock symbol or key in the bottom bar of your browser, further confirming the secure nature of our website. We prioritize the ongoing security of our system and perform daily vulnerability tests to identify and address any potential risks. By proactively monitoring and enhancing our security measures, we strive to provide you with a safe and worry-free online shopping environment. We understand that ordering online for the first time can be a new experience, and be assured that your privacy and security are of the utmost importance to us. Should you have any further concerns or questions regarding online security, please feel free to contact us.

Question 26

Which carrier company will be delivering my order?

Accepted Answer

For USA orders, we generally use USPS & UPS.  For international orders, we use UPS, DHL Express and the Post Office depending on the country you are in and the level of service chosen.  Once we ship your order and email will be sent to you with the shipping details.

Question 27

We need the products for a specific date. How soon should we place our order?

Accepted Answer

We understand the importance of you receiving your products in a timely manner, especially when you have a specific date in mind. To ensure you have the items that you need when you need them, we strongly encourage you to place your order as soon as possible. It is not uncommon for popular items to sell out quickly.  Delaying your order may result in the product becoming unavailable when you are ready to make the purchase. To avoid disappointment, we recommend taking action the soonest once you know what you need. If you anticipate needing a significant quantity of a particular item but are unsure of the exact quantity, you may want to consider placing a big enough portion of your order now. This approach increases the likelihood of securing the desired quantity when you require it. In summary, we always advise against waiting to place an irder that you know that you will need.  While our production timeline may vary slightly depending on factors like holiday seasons, we can typically fulfill most order sizes within approximately give or take four weeks.

Question 28

Can I place an order to ship to an address other than my credit card billing address?

Accepted Answer

Yes.  Since there are many fraudulent orders placed on the Internet, for your security and ours, we take precautions and use verifying procedures, which we can not disclose. When an order comes in with an alternate address, verification may delay the order.  Sometimes, our fraud protection department immediately approves the orders and other cases, we will need to call or email you (in these cases, it is important to check your messages respond to them as quickly as possible).  Sometimes an order shipping to another address is not approved.  If the order is not approved, we will notify you the moment that we know.  Once you are an established purchasing customer for over 90 days, we can usually ship to other addresses within reason (certain checks and verifications may still be done.)

Question 29

Do you make custom pins, jewelry or crowns?

Accepted Answer

We do make custom designs.  Please feel free to inquire by clicking here:  Custom Designs

Question 30

I can't find a style on the website.  Did you discontinue it?

Accepted Answer

If you can not find a particular style, that you know that we have carried, when browsing the website, we are most probably temporarily sold out.  If you know the style number, then you can enter it into our search and then when when going to it's page, you can choose to be notified once they are back in stock.  This usually does not take more than 3-4 weeks except during holiday time.  We try to anticipate usage and are usually able to have a good amount of stock necessary for each season.

Question 31

Does the silver tarnish?

Accepted Answer

The silver plating is genuine silver plated over alloy.  There is an anti-tarnish coating which protects the silver products from tarnishing.  Use, perfumes, hairsprays, storage and time can cause the anti-tarnish to wear down but even in that case they can be cleaned with any silver cleaner.  Plating has gotten to be so good that we almost never hear of issues.

Question 32

Do you have crown groups that come in different sizes?

Accepted Answer

Sure.  Although, we have more than this, you can see many of them by clicking this link: Crowns and Tiaras available in multiple sizes

Question 33

How do you secure tiaras with rings?

Accepted Answer

There are two ways that customers secure tiaras with rings to the hair: 1. By inserting a bobbie pin through the rings and securing it to the head.  2. By tying an elastic fabric from on ring to the other and letting the fabric hold onto the head.

Question 34

In which country are the products made?

Accepted Answer

Most of the products are made in China.  Although, some are still made in the USA and other countries, the majority is now made in our China plant.

Question 35

What kind of crystal do you use?

Accepted Answer

We only use the highest quality crystal. Our reputation is important to us. Until the year 2010, most of the product was using Swarovski Austrian Crystal. Today, the quality of crystal has improved greatly where there are many crystal companies making the same quality that we used before 2010. There are also lower qualities available, which we do not use. It is clear in our product that we are only using crystal of the highest quality.

Question 36

Do you sell the raw combs so that I can make my own jewelry?

Accepted Answer

We don't sell plain metal comb parts.  We only sell finished combs and product.

Question 37

What if I receive a defective product?

Accepted Answer

The jewelry is lifetime warrantied for manufacturing defects. If the jewelry is broken in another way (not a manufacturing defect), we can usually fix them without charge as well.  If you have received a product with a problem, then please write on a return paper the following information: Invoice Number. Name on the invoice Style number of the product with a problem. What the problem is. Let us know if the box delivered in perfect condition? What you would like done. Send it insured to: Rhinestone Jewelry Corporation 2028 McDonald Avenue Brooklyn, NY 11223 USA   We will take care of it for you.

Question 38

What is your return policy?

Accepted Answer

Warranty All items are lifetime warrantied for manufacturing defects for as long as you own the product.   Easy Returns   Time frame: Items in their original condition and packaging are able to be returned within 30 days from receipt for a refund less a 15% re-stocking fee. If they come back later than the 30 days return period, there will be a 50% restocking fee. No returns past 60 days will be accepted. We do not refund freight   Condition: Product that is returned other than in it's original condition, shows sign of wear or not in it's original packaging will be refunded less a 50% re-stocking fee. The packaging of the item, must not be torn, cut, written on or bent out of shape.   Defects: A returned item due to manufacturer's defect, will be replaced if returned within 10 days of receipt, in it's original packaging and shows no sign of wear. Otherwise, it will be repaired at no charge. If a refund is requested for it, then the appropriate restocking charge fee will apply.   Non-refundable: Sale items, special order items and components (such as stones, etc.) are not returnable.   Minimum order effect: Rhinestone Jewelry Corporation is a manufacturer that sells wholesale. In order to maintain the low wholesale prices, most styles have a minimum order quantity. Returns which result in customer retention of less than the minimum for a style will incur a 50% restocking fee.   Ship the return: Just include a copy of the invoice and write a note on it of what you would like done and ship the package insured to the address below. We strongly recommend insuring any return and packing them well as we can not take responsibility, if we do not receive the return or if it comes in damaged. If a package is returned without instructions it will be treated as a request for refund.   Return address:   Rhinestone Jewelry Corporation 2028 McDonald Avenue Brooklyn, NY 11223