Easy Returns
Warranty
All items are lifetime warrantied for manufacturing defects for as long as you own the product.
Easy Returns
Time frame:
Items in their original condition and packaging are able to be returned within 30 days from receipt for a refund less a 15% re-stocking fee. If they come back later than the 30 days return period, there will be a 50% restocking fee. No returns past 60 days will be accepted. We do not refund freight
Condition:
Product that is returned other than in it's original condition, shows sign of wear or not in it's original packaging will be refunded less a 50% re-stocking fee. The packaging of the item, must not be torn, cut, written on or bent out of shape.
Defects:
If a product arrives defective. We must be able to see a picture of the outer most carton that it arrived in and a picture of the product itself. A returned item due to manufacturer's defect, will be replaced if returned within 10 days of receipt, in it's original packaging and shows no sign of wear. Otherwise, it will be repaired at no charge. Do not try to glue, tape or solder the product - we can not take back a product that has been glued, taped or soldered.
Non-refundable:
Sale items, special order items and components (such as stones, etc.) are not returnable.
Ship the return:
Just include a copy of the invoice and write a note on it of what you would like done and ship the package insured to the address below. We strongly recommend insuring any return and packing them well as we can not take responsibility, if we do not receive the return or if it comes in damaged. If a package is returned without instructions it will be treated as a request for refund.
Return address:
Rhinestone Jewelry Corporation
2028 McDonald Avenue
Brooklyn, NY 11223
Claims
Any claim for shipping shortages, shipping refunds for late delivery or shipping errors must be made within 5 days of the delivery. If there is a shipping shortage, the box must be kept for carrier inspection. Discarding the box will waive rights to a claim.
Any claim for non-receipt of a package must be made within 30 days of the order being placed.
Cancellations and Refused Orders
Cancellations, refused orders (not accepted by the purchaser from the delivery service) and undeliverable orders (incorrect address) on any product already shipped will be treated as a return and incur the re-stocking fees. Refused orders will also be responsible for shipping costs. Orders over $500, custom orders (orders for products in any other way than they are stocked) are not cancelable.
Custom Orders and Special Orders
Custom Orders and Special Orders are not returnable.
Refused and Undeliverable Orders (inside USA)
Refused and Undeliverable Orders of stock merchandise shipped to the USA will be treated as regular returns.
Refused and Undeliverable Orders (outside USA)
For International shipments, only the shipping costs are noted. Customs, duty and other import related charges if collected in your country are the responsibility of the purchaser. If an international shipment is refused or the courier service attempts attempts delivery unsuccessfully, where the courier begins return to sender procedure then all costs will be the responsibility of the customer and if the product is received by us, then only the product value less it's appropriate restocking fee and less any extra costs incurred to our company (such as freight, duties and duty related fees) will be refunded.
Returns from customers from outside the USA.
If a customer from outside the USA would like to return a product, it must come back duty free or duty prepaid.