All items are lifetime warrantied for manufacturing defects for as long as you own the product.
Items in their original condition and packaging are able to be returned within 20 days from receipt for a refund less a 15% re-stocking fee. If they come back later than the 20 days return period, there will be a 50% restocking fee. No returns past 60 days will be accepted. We do not refund freight
Product that is returned other than in it's original condition, shows sign of wear or not in it's original packaging will be refunded less a 50% re-stocking fee. The packaging of the item, must not be torn, cut, written on or bent out of shape.
A returned item due to manufacturer's defect, will be replaced if returned within 10 days of receipt, in it's original packaging and shows no sign of wear. Otherwise, it will be repaired at no charge. If a refund is requested for it, then the appropriate restocking charge fee will apply.
Sale items, special order items and components (such as stones, etc.) are not returnable.
Minimum order effect:
Rhinestone Jewelry Corporation is a manufacturer that sells wholesale. In order to maintain the low wholesale prices, most styles have a minimum order quantity. Returns which result in customer retention of less than the minimum for a style will incur a 50% restocking fee.
Ship the return:
Just include a copy of the invoice and write a note on it of what you would like done and ship the package insured to the address below. We strongly recommend insuring any return and packing them well as we can not take responsibility, if we do not receive the return or if it comes in damaged. If a package is returned without instructions it will be treated as a request for refund.
Rhinestone Jewelry Corporation
2028 McDonald Avenue
Brooklyn, NY 11223
Any claim for shipping shortages, shipping refunds for late delivery or shipping errors must be made within 5 days of the delivery. If there is a shipping shortage, the box must be kept for carrier inspection. Discarding the box will waive rights to a claim.
Any claim for non-receipt of a package must be made within 30 days of the order being placed.
Cancellations and Refused Orders
Cancellations, refused orders (not accepted by the purchaser from the delivery service) and undeliverable orders (incorrect address) on any product already shipped will be treated as a return and incur the re-stocking fees. Refused orders will also be responsible for shipping costs. Orders over $500, custom orders (orders for products in any other way than they are stocked) are not cancelable.
We are not able to change orders once they are placed. Sometimes, in an emergency case, we can do it; but it is never guaranteed. Due to our consolidated shipping, multiple pickups throughout the day and dependence on proper ordering, we can only guarantee to try to change the order (in an emergency instance.)
We take Visa, Mastercard, American Express, Discover, Visa debit and MC debit cards as well. If the credit card declines, we will send an email and retry the charge daily until cancelled. Please check your email for any messages and make sure to respond.