Frequently Asked Questions
Q. How much is shipping?
A. For more details see the Info
page. Below is a table with some basic pricing.
Most shipping services do not deliver on the weekends and many national holidays and also does not count those days as transit days. We can not take responsibility for any transit delay of orders once they are picked up by the carrier.
Remote areas may take longer than estimated times in the tables below.
|Service inside the USA
||Sample Orders under $50.00
||Re-orders $50.00 - $99.99
||Orders over $100.00
|Surface (1-5 business day transit)
|2-3 Days (2-3 day transit)
|Express (1 day transit)
|Service to other international locations -
||Shipping cost not including tax/tax
related charges that may be collected in your country.
|Surface (10-14 days) - Most countries
| Express (1-4 days + customs clearance
time) - Most countries and areas
***For International shipments, only the shipping costs are noted. Customs,
duty and other import related charges if collected in your country would be the
responsibility of the purchaser.
Q. Do you have a catalog?
A. Sorry, we do not have a catalog. There are new styles added to the website weekly.
Q. Can the minimum quantity be shared over more than one style?
A. The minimum quantity for each style is specific for that style only. It
can not be shared for more than one style.
Q. I have never ordered online before, is this website secure?
A. The website checkout system is on a 128 bit encryption Secure Server and
guaranteed secure. This means that the information is encrypted and cannot be
read by anyone other than ourselves. You can see that the pages are secure
because the address in the address bar changes from being http:// to https://.
You will also see a padlock symbol or key in the bottom bar of your browser.
In addition, our system is tested daily for vulnerabilities.
Q. What carrier will my order be coming by?
A. For USA orders, we generally use UPS. For international orders, we
use UPS, DHL Express and the Post Office depending on the country you are in and the level of service chosen.
Q. Do you sell samples?
A. Sorry, we do not. We can not break up the minimum quantity of any of our items.
Q. I don't see a style on the website anymore. Did you discontinue
A. No. We are just sold out and will add it back once we make more.
Q. How long does it take you replenish stock when an item sells out.
A. We try not to allow items to sell out, however it happens (especially
during the busy season.) We normally begin making more once a certain
stock level is reached. In the event that we do sell out, it can take as
little as one day and as much as 4 weeks (4 weeks is unlikely.)
Q. We need the products for a particular date. How soon do we need to
A. If you see it and know that you are going to need it, then our only
recommendation is to order it now. It is frequent that items are sold out
when customers delay ordering. If you are not sure how many pieces you
will need but you do know that it will be many, then it may be a good idea to
order a good portion of them now and that leaves you with a better
chance of us having the quantity when you need it. In a nutshell, we never
recommend waiting; but with our production, we can make most any size order in
approximately 4 weeks.
Q. Do you collect tax?
A. Currently, for online orders, we only collect tax from NY orders
where the customer does not have a resale number.
Q. If I place an order now, when will it ship?
A. We try to ship orders received Monday thru Thursday before 3:00 pm EST the
same day and orders on Friday by 1:00 pm EST. Orders placed during the
weekend are queued to ship on the first working weekday of that week. If there
is not enough inventory to fill 2 orders, the order placed earlier will receive
the product. Orders with declined credit cards charges or declined credit
verification can be delayed. It is important to include accessible phone numbers with the order. In addition, it is a good idea to
include a work phone number and a home phone number with the order. This can speed up
address verification process and allows us to contact you quickly in case we
need to speak to you.
Q. Can I place an order to ship to an address other than my credit card
A. Yes. However, since there are many fraudulent
orders placed on the Internet, for your security as well as ours, our
company takes precautions and uses verifying
procedures, which we can not disclose. When an order comes in with an alternate
address, verification may delay the order. Sometimes, our fraud protection
department immediately approves the orders and other cases, a 3rd party verifier
will call or email you (in these cases, it is important to check your messages
respond to them as quickly as possible). If the order is not approved, we
notify you the moment that we find out. Once you are an established
purchasing customer for 90 days, we can usually ship to other addresses within reason
(certain checks and verifications may be done.)
Q. I don't have a credit card. How do I order?
A. Unfortunately, we only take credit cards. In the past we accepted
checks, money orders and paypal but we sell out of styles before the payment
gets here and it adds many delays from there and frustration for all.
Today almost anyone can get a credit card. We also take most debit cards.
If you don't see an answer to your question here, please see our info page.