Hi Mary, I am sorry that you did not get the package when you wanted it. The order was placed on a Sunday. The next day, May 25th was Memorial Day, a national holiday. The order was shipped the first business day available which was Tuesday by Express. Our Express service is listed as usually 1 day and sometimes 2 and was delivered on the 2nd day. Regarding any defect, we would, of course, take care of you. NYC has been closed since March 20th due to COVID-19 until tomorrow, June 9, 2020. If you have left a message, then it will be heard when we re-open. Thanks